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Customer Care

  • HIGHLY SKILLED TEAM
  • 24 HOURS A DAY, 365 DAYS A YEAR
  • MULTIPLE TYPES OF SUPPORT

NoemaLife offers a service of real excellence, providing its customers with innovative technology, skill and experience.
NoemaLife Customer Service is operational 365 days a year, 24 hours a day, seven days a week, and provides different types of support tailored ad hoc to meet specific customer needs.

Excellence of Service

Professionalism and quality

The service is delivered continuously and expertly by a highly qualified team of engineers, mathematicians and technicians with specialist knowledge of the particular sector and of NoemaLife solutions, who will step in to rectify any malfunctions completely and restore systems to full efficiency.

Communication and Courtesy

The NoemaLife Customer Service Team is able to call on notable communication and problem solving skills.
Market surveys conducted every year into levels of Customer Satisfaction confirm the high reputation enjoyed by NoemaLife solutions and services, which are delivered with unfailing courtesy and professionalism.

Care and customization: WE CARE

The NoemaLife Customer Service is available 24/7 and run by dedicated staff, providing an active service through dialogue and exchange of information with the customer, so that NoemaLife solutions can be monitored closely and continuously.

Servicing customer needs - Types of Support

Customer Service offers different and flexible Types of Support and Service timeframes to ensure that the specific needs of customers everywhere can always be met.

Types of Support

  • Standard technical support
  • Active customized support
  • High priority support
  • Continuous advanced support
  • Advanced monitoring & support

WE CARE Service Level

  • We care service level 1: Monday to Friday, 07:30 to 18:00
  • We care service level 2: plus Saturday 08:00 to 14:00
  • We care service level 3: plus Saturday, Sunday and Public Holidays, 08:00 to 14:00
  • We care service level 4: 24 hours a day, 7 days a week

 

NoemaLife Customer Care: Extra attention

Noemalife has created Customer Care to provide additional services and monitor customer satisfaction on a daily basis.
Customer Care carries out post-event assessments designed to identify any recurrent problems or glitches in the system, and acts promptly to rectify them.

Medasys
2012 © NoemaLife SpA PI IT 04310690377 - All rights reserved - Legal notes - Cookies - Credits

NoemaLife S.p.A.

Via Gobetti 52, 40129 Bologna (Italy)
CAP.SOC. € 4.349.224,36 i.v.

P.IVA 04310690377
C.F./R.I. BO 01347430397
R.E.A. BO 368782

Company subject to management and coordination by
Dedalus S.p.A. - C.F. 05994810488