At the Service of Customer needs

NoemaLife Customer Service promptly and efficiently assists its customers in the achievement of their most ambitious daily goals, supporting them during the whole patient care process.

In order to respond to the specific needs of its customers, NoemaLife Customer Service offers different and flexible Types of Support and Service Timeframes. Each customer can customize his own service to suit its requirements. Every service is structured and implemented following standard procedures, granting uniform treatment, proficient and secure information handling scalability and excellence in service provision.

 

TYPE OF SUPPORT

  • STANDARD TECHNICAL SUPPORT
  • ACTIVE CUSTOMIZED SUPPORT
  • HIGH PRIORITY SUPPORT
  • CONTINUOUS ADVANCED SUPPORT
  • ADVANCED MONITORING & SUPPORT

WE CARE Service Level

  • WE CARE SERVICE LEVEL 1
     From Monday to Friday, 7:30 - 18:00
  • WE CARE SERVICE LEVEL 2
     Extended to Saturday, 8:00 - 14:00
  • WE CARE SERVICE LEVEL 3
     Extended to Saturday, Sunday and Holidays, 8:00 - 14:00
  • WE CARE SERVICE LEVEL 4
     24 Hours a day, 7 Days a Week